Your whole service is a request queue. Run it on one.

Yes. Unlimited clients and unlimited requests are included on the flat $49 per month Studio plan, so request volume never changes your software bill. The intake form defines what a request is, the queue ranks the work, and the portal shows each client their own pipeline.

Statuses are fully yours, so most shops model it with a queue status and an active status and work the board left to right. Clients see exactly which request is active and what is queued behind it, which makes the rule feel fair instead of arbitrary.

Neither. Clients get a magic-link invite, click it, and they are in, seeing only their own requests. The portal was built on the assumption that your least technical client has to love it or the whole model leaks back into email.

Yes. Emailed requests become tracked queue items automatically. The form is better for you because it arrives complete, but the model should never depend on client behavior changing.

Those platforms bundle a storefront, checkout, and billing with a portal. Sideline deliberately does the delivery half: intake, one ranked queue, collaboration, client visibility, time, and reports, at a flat price. If you need the storefront half today, read our honest comparisons; if your bottleneck is delivery, that is what we are sharpest at.

White labeling, your logo, colors, custom domain, and branded email notifications, is in development and will be included in the $49 plan rather than gated behind a higher tier. Today the portal shows your agency name and logo on every request, with "Powered by Sideline" present until it ships.

Every request has an owner, auto-assignment routes each client's work to the right people, and Smart Focus ranks each person's queue individually. Everyone opens Sideline to their own ordered list instead of a shared pile.

Reports break down requests and hours by client and by period, so you can see which subscribers are light, which are heavy, and price accordingly. That per-client consumption number is the most important metric in a productized business, and most shops have never seen theirs.

Not today. Most productized shops run Stripe payment links or their existing checkout, and use Sideline as the delivery engine behind it. Retainer billing with plans and caps is the next major thing being built.

Yes, clients invite their own colleagues and remove people who leave without emailing you. Everyone on the client side sees the same queue, which kills the forwarded-screenshot economy.

Their history, files, and requests stay with your workspace. If they come back, everything is where they left it, which is a quiet retention advantage: restarting with you is easier than starting fresh with a competitor.

Yes, Sideline exposes an MCP server, so Claude, ChatGPT, Make, or Zapier can read the queue, answer questions in plain language, build digests, and, if you allow writes, update statuses or draft replies a human still sends. Included on every plan, not an add-on.

The same $49 per month flat on Studio, because clients and requests are unlimited. You pay for team seats (5 included, $9 each after), never for growth in clients. The $49 is an introductory price you keep for as long as you stay.

Free concierge migration is included: we import your clients and open requests and configure your intake form, usually within 24 hours of your trial starting. Your subscribers get a magic link and keep working; most never notice a cutover happened.